{"id":169,"date":"2016-01-07T14:03:04","date_gmt":"2016-01-07T21:03:04","guid":{"rendered":"http:\/\/www.cmadix.com\/?p=169"},"modified":"2016-04-13T02:34:31","modified_gmt":"2016-04-13T08:34:31","slug":"activesync-fails-to-deliver-e-mail-to-phones-after-database-repair-%e2%80%93-event-id-1008","status":"publish","type":"post","link":"https:\/\/www.stormbreaker.tech\/?p=169","title":{"rendered":"ActiveSync Fails to Deliver E-Mail to Phones after Database Repair \u2013 Event ID 1008"},"content":{"rendered":"

We ran into an issue where an exchange server was down due to a full VM crash. We had to restore the server from a backup. After the backup was all up and running emails started flowing again. However, we also were notified that people were no longer receiving emails on their mobile devices. We also noticed that what started to happen were critical and error events to the application log.\u00a0 While most appeared to be transient and would likely cure themselves \u2013 they did \u2013 one did not.\u00a0 Event ID 1008.\u00a0 Here is an excerpt from the description:<\/p>\n

Description:
\nAn exception occurred and was handled by Exchange ActiveSync. This may have been caused by an outdated or corrupted Exchange ActiveSync device partnership. This can occur if a user tries to modify the same item from multiple computers. If this is the case, Exchange ActiveSync will re-create the partnership with the device. Items will be updated at the next synchronization.<\/p>\n

URL=\/Microsoft-Server-ActiveSync\/default.eas?User=xxxxxx&DeviceId=Appl70111HXKA4S&DeviceType=iPhone&Cmd=SendMail
\n\u2014 Exception start \u2014
\nException type: System.Web.HttpException
\nException message: An error occurred while communicating with the remote host. The error code is 0x800703E3.<\/p>\n

Note in particular the line beginning with \u201cURL=\/\u201d.\u00a0 The user name of the mailbox owner appears and it is their phone that is not syncing properly.\u00a0 In my particular case, the users could send email from their phones but not receive .\u00a0 Of course in this instance, only two users were effected: the owners of the company!<\/p>\n

What Didn\u2019t Work<\/span><\/p>\n

The first thing I had them do was to delete the Exchange email account from their iPhones and re-add it.\u00a0 It was a real test to see if they could accomplish this on their own.\u00a0 Happy to say they did, sad to say it re-added the account and folders but still didn\u2019t allow the phones to receive email.<\/p>\n

Time for harsher measures, so I opened Exchange Management Console and expanded the Recipient Configuration and select Mailbox.\u00a0 Then I selected one of the users and from the Actions pane on the right, I selected Manage Mobile Phone.\u00a0 The following wizard appeared:<\/p>\n

\"\"<\/a>EMC Recipient Mobile Phone<\/p>\n<\/div>\n

The wizard background didn\u2019t appear pink, but you get the point.<\/p>\n

Notice that the radio button \u201cRemove mobile phone partnership\u201d is selected.\u00a0 I completed the wizard by clicking on the Remove button, and felt very pleased.\u00a0 I allowed for about an hour to pass to have Exchange and ActiveSync re-establish the partnerships.\u00a0 After three hours, I figured that trick was not going to happen.<\/p>\n

What Did Work<\/span><\/p>\n

The trick that did work was pretty straight forward.\u00a0 Here\u2019s what I did:<\/p>\n

    \n
  1. Open EMC and expand Organization Configuration.<\/li>\n
  2. In the right hand action pane, select New Mailbox Database.<\/li>\n
  3. Complete the wizard to create a new mailbox database and mount it.<\/li>\n
  4. In EMC, expand Recipient Configuration and select Mailbox.<\/li>\n
  5. Select the user(s) whose phones are not syncing.<\/li>\n
  6. In the right hand action pane, select New Local Move Request.<\/li>\n
  7. Complete the wizard to move the mailboxes to the new database created in the previous steps.<\/li>\n
  8. In the EMC navigation pane on the left, click on Move Request and follow the progress of the mailbox move(s).\u00a0 NOTE: you can double-click on a mailbox and the properties will display the size of the mailbox and the percent complete.\u00a0 It does not refresh so close it and re-display as needed.<\/li>\n<\/ol>\n

    Just as soon as the move(s) were complete, email flow to the phones was re-established.<\/p>\n

    Will ActiveSync Still Work if You Move Them Back?<\/span><\/p>\n

    Yes, after testing, it worked just fine.<\/p>\n

    All credit goes to: https:\/\/lhdinger.wordpress.com\/2012\/04\/10\/activesync-fails-to-deliver-e-mail-to-iphones-after-database-repair-event-id-1008\/<\/p>\n","protected":false},"excerpt":{"rendered":"

    We ran into an issue where an exchange server was down due to a full VM crash. We had to restore the server from a backup. After the backup was all up and running emails started flowing again. However, we also were notified that people were no longer receiving emails on their mobile devices. We … <\/p>\n

    Continue reading “ActiveSync Fails to Deliver E-Mail to Phones after Database Repair \u2013 Event ID 1008”<\/span><\/a><\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"sfsi_plus_gutenberg_text_before_share":"","sfsi_plus_gutenberg_show_text_before_share":"","sfsi_plus_gutenberg_icon_type":"","sfsi_plus_gutenberg_icon_alignemt":"","sfsi_plus_gutenburg_max_per_row":"","footnotes":""},"categories":[5],"tags":[11],"_links":{"self":[{"href":"https:\/\/www.stormbreaker.tech\/index.php?rest_route=\/wp\/v2\/posts\/169"}],"collection":[{"href":"https:\/\/www.stormbreaker.tech\/index.php?rest_route=\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.stormbreaker.tech\/index.php?rest_route=\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.stormbreaker.tech\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.stormbreaker.tech\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=169"}],"version-history":[{"count":3,"href":"https:\/\/www.stormbreaker.tech\/index.php?rest_route=\/wp\/v2\/posts\/169\/revisions"}],"predecessor-version":[{"id":176,"href":"https:\/\/www.stormbreaker.tech\/index.php?rest_route=\/wp\/v2\/posts\/169\/revisions\/176"}],"wp:attachment":[{"href":"https:\/\/www.stormbreaker.tech\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=169"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.stormbreaker.tech\/index.php?rest_route=%2Fwp%2Fv2%2Fcategories&post=169"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.stormbreaker.tech\/index.php?rest_route=%2Fwp%2Fv2%2Ftags&post=169"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}